FAQs
Ask us Anything
Have any Question? We’re here to guide you.
FAQs
Ask us Anything
Have any Question? We’re here to guide you.
Sending & Recieving Money
To send money internationally, follow these steps:
- Open the app and log in to your account.
- Select the ‘Send Money’ option from the main menu.
- Choose the recipient’s country and enter the amount you wish to send.
- Enter the recipient’s details, such as their name and banking information or mobile number.
- Review the transaction details and confirm.
- Your recipient will receive a notification once the money is sent.
Our app supports a wide range of currencies for international transactions. You can send and receive money in all major currencies, including USD, EUR, GBP, JPY, AUD, CAD, and many more. The app automatically converts the currency based on real-time exchange rates, ensuring you get the best possible rate.
Yes, there are fees associated with international transactions. The fees vary depending on the destination country, the amount being sent, and the payment method chosen. You can view the fee breakdown before confirming your transaction. We strive to keep our fees competitive and transparent.
The transfer time varies depending on the destination country and the payment method. Typically, transactions are processed within a few minutes to a few hours. However, some transfers may take up to 2-3 business days. You can track the status of your transfer in the app to see when the money has been received.
If you encounter any issues with your transaction, please follow these steps:
- Check the transaction status in the app to see if it is pending, completed, or failed.
- Ensure that all recipient details are correct.
- Contact our customer support through the app’s help center or chat feature. Provide your transaction ID and any relevant details.
- Our support team will assist you in resolving the issue as quickly as possible
Trading Cryptocurrency
To buy cryptocurrency on our app, follow these steps:
- Log in to your account.
- Navigate to the ‘Buy Crypto’ section.
- Select the cryptocurrency you want to purchase.
- Enter the amount you wish to buy.
- Choose your payment method (credit card, bank transfer, etc.).
- Review the transaction details and confirm your purchase.
- Once the transaction is processed, the cryptocurrency will be added to your wallet.
Sending cryptocurrency to another user is simple:
- Log in to your account.
- Go to the ‘Send Crypto’ section.
- Select the cryptocurrency you want to send.
- Enter the recipient’s wallet address.
- Enter the amount you wish to send.
- Review the transaction details and confirm the transaction.
- The cryptocurrency will be sent to the recipient’s wallet address.
To sell your cryptocurrency, follow these steps:
- Log in to your account.
- Navigate to the ‘Sell Crypto’ section.
- Select the cryptocurrency you want to sell.
- Enter the amount you wish to sell.
- Choose your preferred payout method (bank transfer, PayPal, etc.).
- Review the transaction details and confirm the sale.
- Once the transaction is processed, the funds will be transferred to your selected payout method.
To receive cryptocurrency:
- Log in to your account.
- Go to the ‘Receive Crypto’ section.
- Select the cryptocurrency you want to receive.
- Your unique wallet address for that cryptocurrency will be displayed.
- Share this wallet address with the sender.
- Once the sender initiates the transfer, the cryptocurrency will be credited to your wallet.
Yes, there are fees associated with cryptocurrency transactions:
- Buying: A small percentage fee is applied based on the purchase amount.
- Sending: A network fee is applied, which varies depending on the cryptocurrency and network congestion.
- Selling: A percentage fee based on the sale amount is applied.
- Receiving: Receiving cryptocurrency is usually free, but some cryptocurrencies might have a small network fee. You can view the detailed fee structure in the ‘Fees’ section of the app.
Using our OTC Desk
The OTC (Over-The-Counter) Desk is a service within our fintech app that allows users to execute large trades of cryptocurrencies or other financial assets directly with another party, outside of traditional exchanges. This service provides a more personalized and private trading experience with potentially better pricing and reduced market impact. Users can initiate a trade request, negotiate terms, and complete transactions through the app’s interface.
To get started with the OTC Desk, follow these steps:
- Open the app and navigate to the OTC Desk section.
- Complete the required KYC (Know Your Customer) verification process if you haven’t already.
- Fund your account with the assets you wish to trade.
- Initiate a trade request by specifying the type and amount of asset you want to buy or sell.
- Review and confirm the trade terms with the counterparty.
- Complete the trade once both parties agree on the terms.
Using the OTC Desk offers several advantages:
- Privacy: Trades are conducted directly between parties, offering greater privacy.
- Better Pricing: Negotiated trades can potentially result in better pricing compared to public exchanges.
- Reduced Market Impact: Large trades on public exchanges can move the market price; OTC trades help mitigate this risk.
- Personalized Service: Users receive tailored assistance and support throughout the trading process.
Yes, there are fees associated with using the OTC Desk. These fees vary based on the size and type of the trade. Typically, fees include a service fee for using the OTC Desk and may also include transaction fees based on the specific assets traded. Detailed fee structures can be found in the app under the OTC Desk section or by contacting our support team.
If you encounter any issues or need assistance with an OTC trade, you can reach out to our support team through the following steps:
- Open the app and navigate to the ‘Help & Support’ section.
- Choose the ‘Contact Support’ option and select ‘OTC Desk’ as the topic.
- Describe your issue or query in detail and submit the request.
- Our support team will respond promptly to assist you with resolving the issue or answering your questions.
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